Over 100+ 5-STAR Google Reviews!
(352) 901-8733serving the Winter Haven area Local Google REVIEWS
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Over 100+ 5-STAR Google Reviews!
(352) 901-8733
Visit Us On FACEBOOK
Last Updated: 2026-02-01 Company: RTC Heating & Air Conditioning (“RTC,” “we,” “us,” “our”) Service Area: Winter Haven, Polk County, and surrounding Central Florida areas (as availability allows)
By accessing this website, requesting service, submitting a form, calling/texting us, or scheduling work, you agree to these Terms & Conditions (“Terms”) and our Privacy Policy section below.
RTC provides HVAC-related services including (but not limited to): diagnostics, repair, maintenance, replacement, and installation of heating and air conditioning equipment and related components.
Service availability may vary by location, weather conditions, parts availability, technician availability, and safety considerations.
We are based in Winter Haven, Florida and typically service surrounding areas throughout Polk County and nearby communities.
Standard service areas are generally within a practical travel radius from Winter Haven.
Extended travel or distant locations may include additional travel charges or scheduling limitations.
After-hours / emergency service may be limited to certain areas and may include higher rates due to staffing and availability.
If you’re unsure whether your address is within our current coverage, contact us and we’ll confirm availability.
Appointments are scheduled based on availability and may include an estimated arrival window.
You agree to:
Provide accurate address, entry instructions, and contact information
Ensure safe access to the equipment (attic access, gates unlocked, pets secured, etc.)
Ensure a responsible adult (18+) is present when required
If we arrive and cannot access the equipment, the visit may be treated as a completed service call and fees may apply.
A service call/diagnostic fee may apply and is typically due at the time of service unless otherwise agreed.
Estimates & pricing
Any estimate is based on visible/known conditions at the time of inspection.
HVAC work can uncover hidden issues (electrical damage, code issues, improper prior installs, corrosion, etc.).
If additional work is required, we’ll communicate options before proceeding when reasonably possible.
Approval
You authorize RTC to perform work you approve verbally, in writing, via text/email, or by signature.
If you request that work begin before you are physically present, you accept responsibility for approvals provided remotely.
We use manufacturer-approved or industry-appropriate parts when available.
You acknowledge:
Parts availability may affect timelines
Equivalent parts may be used when exact matches are unavailable or discontinued
Equipment selection may depend on compatibility, sizing, code compliance, and supply conditions
Special-order parts may require deposits and may be non-refundable once ordered.
Payment is due as stated on your invoice or agreement.
We may require:
Deposits for special-order parts or large installs
Payment upon completion (or milestone payments for multi-day jobs)
If payment is not received when due:
We may pause work, withhold non-required documentation until payment is made (where lawful), and/or pursue collection remedies allowed by law.
You agree you are responsible for reasonable costs of collection where permitted.
Financing options, when available, are provided through third-party financing partners and are subject to approval. RTC does not control financing decisions, interest rates, or approvals/denials.
You agree to maintain a safe working environment, including:
Safe access to the work area
Reasonable lighting
No aggressive animals in the work zone
Disclosure of known hazards (mold, asbestos, pests, unsafe wiring, unstable flooring, etc.)
If unsafe conditions exist, RTC may refuse or stop work.
Manufacturer warranties (if applicable) are provided by the manufacturer, not RTC. Warranty coverage may depend on product registration, maintenance, and other manufacturer rules.
RTC workmanship warranty (if offered) applies only to labor performed by RTC and excludes:
Pre-existing issues
Improper maintenance or misuse
Damage from power surges, floods, storms, corrosion, pests, or “acts of God”
Work performed by others after RTC service
Normal wear-and-tear
If you suspect a warranty issue, you must notify us promptly and allow a reasonable opportunity to inspect.
FTC guidance generally expects clear warranty disclosures and accurate representations.
To the maximum extent permitted by law:
RTC is not liable for indirect, incidental, special, consequential, or punitive damages (lost profits, business interruption, loss of use, etc.).
RTC’s total liability for any claim related to services or this website is limited to the amount you paid RTC for the specific service giving rise to the claim.
Some states limit these disclaimers; in those cases, limitations apply to the fullest extent allowed.
HVAC failures can involve unpredictable risks (electrical hazards, refrigerant leaks, water damage, mold risk, etc.). RTC will take reasonable steps to diagnose and repair issues safely, but cannot guarantee:
Same-day repair completion
Availability of specific parts
That a temporary fix will prevent future failure
By submitting a form or contacting RTC, you consent to receive communications by phone, text, or email regarding:
Scheduling
Estimates/invoices
Service updates
Follow-ups
Message/data rates may apply depending on your carrier. You can request to opt out of non-essential texts at any time.
If a service agreement qualifies as a door-to-door / home solicitation sale under applicable law, you may have a legal right to cancel within a defined period. Federal FTC guidance describes a common “cooling-off” cancellation window for certain sales made at your home.
Not all HVAC service calls qualify. If a cancellation right applies, RTC will provide the required notice.
If a dispute occurs, you agree to first contact RTC and allow an opportunity to resolve it informally.
If unresolved:
Claims may be brought in a court of competent jurisdiction in Florida, unless another venue is required by law.
These Terms are governed by Florida law to the extent not preempted by federal law.
This website may include links to third-party platforms (Google, Facebook, Instagram, map embeds, review platforms, financing portals). RTC is not responsible for third-party content, policies, or availability.
We may update these Terms periodically. The “Last Updated” date reflects the current version. Continued use of the website or services after updates means you accept the revised Terms.
RTC Heating & Air Conditioning Phone: (352) 901-8733 Emai: service@rtchvac.com License (as displayed on site): CAC1822406
This Privacy Policy explains how RTC collects, uses, and protects information you provide through this website, forms, calls, texts, or email.
We may collect:
Name, phone number, email
Service address and city/zip
Service request details (issue description, preferred appointment time)
Basic technical data (IP address, browser type, device type)
Any info you voluntarily submit through forms or messages
We use your information to:
Respond to service requests
Schedule appointments and provide updates
Send estimates/invoices and service communications
Improve our website and customer experience
Prevent spam, abuse, or fraudulent activity
We do not sell your personal information.
We may share information only as needed with:
Service/communications providers (email, form routing, SMS tools)
Payment processors or financing partners (if applicable)
Legal or safety authorities when required by law
Our website may use cookies or analytics tools to understand basic traffic and improve performance. Some third-party embeds (like Google Maps or review links) may set their own cookies.
You can typically control cookies through your browser settings.
We take reasonable steps to protect your information, but no website transmission is 100% secure. If you believe your data has been compromised, contact us immediately.
(FTC business guidance strongly encourages reasonable security practices appropriate to the size/type of business.)
We retain information only as long as needed for business operations, service history, legal requirements, or dispute resolution.
This website is not intended for children under 13, and we do not knowingly collect personal information from children.
You may request that we:
Update or correct your contact information
Stop non-essential messages
Delete certain information where legally permitted
We may update this Privacy Policy. Changes will be reflected by the “Last Updated” date above.
